Safety Guidelines
Your safety is our top priority. Follow these guidelines for a secure and positive experience on Giver.ug.
General Safety Tips
Trust Your Instincts
If something feels wrong or uncomfortable, cancel the exchange. Your safety comes first.
Keep Communication on Platform
Use Giver.ug's messaging system for all communications. This creates a record and helps us protect you.
Verify User Profiles
Check user ratings, reviews, and account age before arranging an exchange.
Never Send Money
Giver.ug is strictly for free donations. If someone asks for payment, report them immediately.
Meeting Safely
Choose Public Meeting Places
- •Coffee shops and cafés during business hours
- •Shopping mall common areas
- •Public libraries
- •Police station parking lots (safest option)
- •Well-lit, busy areas during daylight hours
Bring a Friend or Family Member
Never meet alone, especially for the first time. Having someone with you significantly increases safety.
Tell Someone Your Plans
Share your meeting location, time, and who you're meeting with a trusted friend or family member.
Stay in Public Areas
Never invite strangers to your home or go to their home. Always meet in public, well-populated areas.
Tips for Givers
Screen Recipients
Review recipient profiles and ask questions about why they need the item.
Set Clear Boundaries
Establish pickup times and locations that work for you. Don't feel pressured to accommodate unreasonable requests.
Don't Share Personal Information
Keep your home address, phone number, and other personal details private until you've established trust.
Tips for Recipients
Be Respectful and Courteous
Remember that givers are doing you a favor. Be polite, punctual, and grateful.
Inspect Items Before Taking
Check the condition of items in person. If they don't match the description, it's okay to decline.
Communicate Clearly
If you're running late or need to reschedule, notify the giver as soon as possible.
Red Flags - Report These Immediately
Requests for Money or Payment
Anyone asking for payment, shipping fees, or financial information should be reported immediately.
Pressure to Meet Privately
Insistence on meeting at private locations or homes is a major red flag.
Requests to Move Off-Platform
Users who push to communicate via phone, email, or other apps may be trying to avoid detection.
Aggressive or Threatening Behavior
Any form of harassment, threats, or inappropriate conduct should be reported.
Too Good to Be True Offers
Be wary of users claiming to give away very expensive items with no verification.
How to Report Concerns
If you experience or witness any suspicious behavior, safety concerns, or violations of our community guidelines:
- 1.Use the "Report" button on the user's profile or in the message thread
- 2.Email our safety team at safety@giver.ug
- 3.Provide as much detail as possible, including screenshots if available
We take safety seriously
All reports are investigated promptly. Users who violate our safety guidelines will be removed from the platform.
In Case of Emergency
If you feel you are in immediate danger, call emergency services:
Police: 999
Your safety is more important than any item exchange. Don't hesitate to contact authorities if you feel threatened.