Privacy Policy

1. Introduction

Welcome to Giver.ug. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, store, and protect your information when you use our platform.

By using Giver.ug, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

• Account information (name, email address, password)
• Profile information (profile picture, location, bio)
• Item listings (photos, descriptions, categories)
• Messages and communications with other users
• Wish list entries
• Reviews and ratings

2.2 Automatically Collected Information

• Device information (IP address, browser type, device type)
• Usage data (pages viewed, features used, time spent on platform)
• Cookies and similar tracking technologies
• Location data (if you grant permission)

3. How We Use Your Information

We use your information to:

• Provide and maintain our services
• Create and manage your account
• Facilitate item exchanges between users
• Send notifications about your account and transactions
• Improve our platform and user experience
• Prevent fraud and ensure platform safety
• Respond to your requests and support inquiries
• Send marketing communications (with your consent)
• Comply with legal obligations
• Analyze usage patterns and generate statistics

4. Information Sharing and Disclosure

4.1 With Other Users

Your profile information, item listings, and public messages are visible to other users of the platform. We encourage you to be mindful of what personal information you share.

4.2 With Service Providers

We may share your information with third-party service providers who help us operate our platform, such as hosting services, analytics providers, and email services. These providers are bound by confidentiality agreements.

4.3 Legal Requirements

We may disclose your information if required by law, court order, or governmental request, or to protect the rights, property, or safety of Giver.ug, our users, or others.

4.4 Business Transfers

If Giver.ug is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication requirements
• Secure data storage and backup procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights and Choices

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Object: Object to certain processing of your data
• Portability: Request your data in a portable format
• Withdraw Consent: Withdraw consent for marketing communications

To exercise these rights, please contact us at privacy@giver.ug.

7. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our platform. Cookies help us remember your preferences, understand how you use our services, and improve functionality.

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of certain features on our platform.

8. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. If you delete your account, we will delete or anonymize your data within 90 days, except where we are required to retain it for legal or regulatory purposes.

9. Children's Privacy

Giver.ug is not intended for use by children under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will delete it immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than Uganda. We ensure that appropriate safeguards are in place to protect your data in accordance with this privacy policy.

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of Giver.ug after changes are posted constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us: